SCALE by Renda

The SCALE App is a software application owned and operated by Renda Limited, a Company duly incorporated under the Laws of the Federal Republic of Nigeria to provide a supply-chain and mobility finance solutions to local clients.

This privacy notice is issued in compliance with the Nigeria Data Protection Regulation 2019 (NDPR), the Nigeria Data Protection Act 2023 (NDPA)for Renda Limited(Renda) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://www.usescale.app/ or any website of ours that links to this privacy notice.
Download and use SCALE mobile application, or any other application of ours that links to this privacy notice.
Engage with us in other related ways ― including any sales, marketing, or events

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@renda.co

What Information we collect about you:

The personal data that we collect and process may include:

basic information such as name, date of birth, gender, relationship affiliations with a person or organization;
contact information such as physical address, email address, fax and phone number(s), identification number, BVN, employment and income details, next of kin details, and bank details.
We may also collect your personal information from other sources, including but not limited to credit bureaus, credit reference agencies, your employers, and your guarantors.
confidential information: provided to us by or on behalf of our clients or generated by us in the course of our business;
details relating to your visits to our offices; and/or
any other information relating to you which you may provide to us.
We collect your location data for transaction purposes, prevent fraud, personalize services, and improve user experience. Users can manage their location permissions via their device settings
We use Facebook Analytics and Mixpanel for user insights and performance optimization. These services may collect anonymized usage data per their respective privacy policies.

The personal data that we collect and process may include:

basic information such as name, date of birth, gender, relationship affiliations with a person or organization;
contact information such as physical address, email address, fax and phone number(s), identification number, BVN, employment and income details, next of kin details, and bank details.
We may also collect your personal information from other sources, including but not limited to credit bureaus, credit reference agencies, your employers, and your guarantors.
confidential information: provided to us by or on behalf of our clients or generated by us in the course of our business;
details relating to your visits to our offices; and/or
any other information relating to you which you may provide to us.
We collect your location data for transaction purposes, prevent fraud, personalize services, and improve user experience. Users can manage their location permissions via their device settings
We use Facebook Analytics and Mixpanel for user insights and performance optimization. These services may collect anonymized usage data per their respective privacy policies.

How we use your personal data

Whether we obtain your personal data directly from you or from a third party, we will only use your personal data in connection with our professional activities (including the fulfilment of our statutory regulatory obligations). These “Authorized Uses” may include:

providing e-finance solutions or other services to our clients;

managing our business relationship with you or your organization, whether in connection with the delivery or procurement of goods and services or as your employer or former employer, including processing payments, accounting, billing and collection and related services;
acting in compliance with our statutory obligations;
supervision of access to our offices, systems and online platforms;
processing that is necessary for purposes of the reasonable interest of Renda or third parties provided that such interests do not override your interests or your fundamental rights and freedoms; and
for any purpose relating to the foregoing or for any purpose for which you provided the personal data to Renda.
We will therefore only process your personal information if:

You have given your consent (where necessary) to such use or the organization you work for has obtained your consent (where necessary to share your information with us); or

If we (or a third party) have a legitimate interest which is not overridden by your interest or your rights and freedoms.

How your personal data is obtained

As a mobility and vehicle management and maintenance company, we frequently obtain personal data as part of our business activities. We may collect your personal data:

in the course of our on-boarding processes;

when you email us or contact us via our social media platforms or subscribe to any of our products and services
When you physically visit any of our repair centers

Sharing your personal data

Irrespective of how we obtain your personal data, it may be shared among all our offices as may be found on our website or on the application. All our offices will always ensure at least a standard level of data protection is always in place. Where we share your personal data with third parties, we will do this in accordance with applicable data protection laws and will take appropriate safeguards to ensure its protection.

Marketing

We would like to send you information about our products, services and special offers which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or call. We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes. If you have previously agreed to being contacted in this way, you can unsubscribe at any time by contacting us at info@renda.co or by using the unsubscribe link in the emails.

Marketing

Retaining your personal data

We will delete your personal data when it is no longer reasonably required for the Authorized Uses or you withdraw your consent (whichever is applicable), provided that we are not legally required or otherwise authorized to continue to hold such data.

We may retain your personal data for an additional period to the extent that deletion would require us to overwrite our automated disaster recovery backup systems or to the extent we deem it necessary to assert or defend legal claims or in pursuance of any regulatory, accounting or reporting requirement.

Analytics and Tracking Software

We may track and analyze usage of the services to assist users and to maintain the security of and improve the services of the platform

We may monitor, analyze and compile information based on and or related to anonymized format(analytics.)

We own all right, title related software, technology, documentation, and content provided in connections with the analytics, including all intellectual property.

We also use Facebook Analytics and Mixpanel for user insights and performance optimization.

We may share with third parties anonymous, aggregated usage data that does not enable identification of any entity or individual.

We may track and analyze usage of the services to assist users and to maintain the security of and improve the services of the platform

We may monitor, analyze and compile information based on and or related to anonymized format(analytics.)

We own all right, title related software, technology, documentation, and content provided in connections with the analytics, including all intellectual property.

We also use Facebook Analytics and Mixpanel for user insights and performance optimization.

We may share with third parties anonymous, aggregated usage data that does not enable identification of any entity or individual.

Your Rights as a Data Subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete
Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records
Right of portability – you have the right to have the data we hold about you transferred to another organization
Right to object – you have the right to object to certain types of processing such as direct marketing
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling
Right to judicial review – in the event that Renda refused your request under rights of access, we will provide you with a reason for the refusal. You also have a right to make a complaint to the NITDA

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete
Right to be forgotten – in certain circumstances, you can ask for the data we hold about you to be erased from our records
Right of portability – you have the right to have the data we hold about you transferred to another organization
Right to object – you have the right to object to certain types of processing such as direct marketing
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling
Right to judicial review – in the event that Renda refused your request under rights of access, we will provide you with a reason for the refusal. You also have a right to make a complaint to the NITDA

What Constitutes Consent of a data subject?

Consent of a data subject to this Privacy Policy is construed accordingly:

a. Visitors: when you visit our website or online platforms and volunteer your personal information

b. Client: when you engage us to provide vehicle maintenance services to you and/or sign a retainer/contract document with us in that regard, after the disclosure of personal information

c. Vendor/Supplier: when you approach/engage us for the supply or provision of goods/services
d.Job Applicant: when you send your application/CV in the response to our advertised job offers or a cold email;

Consent of a data subject to this Privacy Policy is construed accordingly:

a. Visitors: when you visit our website or online platforms and volunteer your personal information

b. Client: when you engage us to provide vehicle maintenance services to you and/or sign a retainer/contract document with us in that regard, after the disclosure of personal information

Can I find out the Personal Data that Renda holds about me?

Renda at your request can confirm what information we hold about you and how it is processed. If Renda does hold personal data about you, you can request the following information:

Contact details of the Data Protection Officer, where applicable;
The purpose of the processing as well as the legal basis for processing;
If the processing is based on the legitimate interest of Renda or a third party, information about those interests;
The categories of personal data collected, stored and processed;
Recipient(s) or categories of recipients that the data is/will be disclosed to;
If we intend to transfer the personal data to a third party or international organization, information about how we ensure this is done securely. The Attorney General of the Federation will approve sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information;
How long the data will be stored;
Details of your rights to correct, erase, restrict or object to such processing;
Information about your right to withdraw consent at any time;
How to lodge a complaint with the supervisory authority (NITDA);
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data;
The source of personal data if it was not collected directly from you;
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Renda at your request can confirm what information we hold about you and how it is processed. If Renda does hold personal data about you, you can request the following information:

Contact details of the Data Protection Officer, where applicable;
The purpose of the processing as well as the legal basis for processing;
If the processing is based on the legitimate interest of Renda or a third party, information about those interests;
The categories of personal data collected, stored and processed;
Recipient(s) or categories of recipients that the data is/will be disclosed to;
If we intend to transfer the personal data to a third party or international organization, information about how we ensure this is done securely. The Attorney General of the Federation will approve sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information;
How long the data will be stored;
Details of your rights to correct, erase, restrict or object to such processing;
Information about your right to withdraw consent at any time;
How to lodge a complaint with the supervisory authority (NITDA);
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data;
The source of personal data if it was not collected directly from you;
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What Form of Identification will I need to provide in order to access this?

Renda accepts the following forms of ID (but not limited to) when information on your personal data is requested:

Passport;
Driver’s license;
National Identity Card;
Permanent Voters Card.

Renda accepts the following forms of ID (but not limited to) when information on your personal data is requested:

Passport;
Driver’s license;
National Identity Card;
Permanent Voters Card.

Dispute Resolution or filing a complaint

If you have any complaints regarding our compliance with this Privacy Policy, please contact our Data Protection Officer. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information within thirty (30) days in accordance with this Privacy Policy and in accordance with applicable law and regulation.

Compliance with the regulators

This Privacy Policy is in line with the provisions of Nigeria Data Protection Regulation, 2019 (Regulation). This Regulation describes how data controllers including Renda must collect, handle and store personal information and applies regardless of whether data is stored electronically, on paper or on other materials.

Other Terms and Conditions

There may be specific terms and conditions in our service and product agreements that govern the collection, use, and disclosure of your personal information. Such other terms and conditions must be read in conjunction with this Privacy Notice.

Changes To This Privacy Policy

This Privacy Policy may be updated from time to time and you are advised to visit this site regularly to check for any amendments.

If you have any questions or suggestions regarding our Privacy Policy, please contact our Data Protection Officer.

Contact details of the Data Protection Officer:

Contact Name: Afolabi Adedipe
Email: info@renda.co.

Start Your SCALE Journey Today

We are more than just a service provider; we are your go-to platform for staying on the move!

Start Your SCALE Journey Today

We are more than just a service provider; we are your go-to platform for staying on the move!

Start Your SCALE Journey Today

We are more than just a service provider; we are your go-to platform for staying on the move!